Subscription & Refund Policy
Effective: 1 July 2025
Subscription Plans
AetherCloud offers a Free plan and a Premium plan. Premium is available at £20/month (monthly billing) or £192/year (annual billing, saving 20%). All prices are in GBP and include any applicable VAT.
Free Trial
New Premium subscribers receive a 30-day free trial. Your payment card is collected at sign-up via Stripe but will not be charged until the trial period ends. You may cancel at any time during the trial at no cost.
Auto-Renewal
Subscriptions renew automatically at the end of each billing period unless cancelled. You will receive a renewal reminder email before annual plan renewals. By subscribing, you authorise automatic recurring charges at the applicable rate.
Cancellation
You may cancel your subscription at any time from Settings → Subscription. • Monthly plans: Premium access continues until the end of the current month; no further charges. • Annual plans: Premium access continues until the end of the current annual period; no further charges or pro-rata refund for unused months. • Free trial cancellation: the trial ends at the end of the current trial period; no charge is made.
Refunds
Subscription payments are generally non-refundable once a billing period has commenced. This reflects the nature of immediately-available digital services. Exceptions: • Charges made in error (e.g. duplicate billing): contact us within 14 days for investigation. • Where a refund is required by applicable law. Pro-rata refunds for unused periods on annual plans are not issued on cancellation. We may, at our sole discretion, issue goodwill credits.
Distance Selling & Cooling-Off
When you start a subscription and request immediate access to the Service, you acknowledge that the 14-day cancellation right under the Consumer Contracts Regulations 2013 is waived in respect of digital content/services already supplied. You will be asked to confirm this at checkout. This does not affect your rights under the Consumer Rights Act 2015.
Failed Payments
If a payment fails, Stripe will retry automatically and you will be notified by email. Your account will be flagged as 'Past Due'. If payment cannot be recovered after retry attempts, your account may be downgraded to the Free plan without further notice.
Price Changes
We will provide at least 30 days' notice of price changes via email. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.
VAT
Where applicable, VAT will be shown on invoices issued by Stripe. If you are a VAT-registered business, please ensure your VAT number is up to date in your Stripe billing details.